Possible enumeration values:
| Name | Value | Description |
|---|---|---|
| TicketClose |
101 |
|
| TicketConvertToIncident |
102 |
|
| TicketConvertToServiceRequest |
103 |
|
| IncidentTakeFromQueue |
201 |
|
| IncidentReturnToQueue |
231 |
|
| IncidentAssign |
202 |
|
| IncidentRefuseAssigning |
203 |
|
| IncidentAssignOther |
204 |
|
| IncidentConfirmAssigning |
205 |
|
| IncidentAnalyze |
206 |
|
| IncidentSuspend |
207 |
|
| IncidentComplete |
208 |
|
| IncidentSuspendAgain |
209 |
|
| IncidentConfirmCompletion |
210 |
|
| IncidentPostpone |
226 |
|
| IncidentCancelPostponement |
227 |
|
| IncidentCancelPostponementByAutomation |
229 |
|
| IncidentWaitForThirdParty |
232 |
|
| IncidentWaitForThirdPartyCancel |
233 |
|
| IncidentFinishSolution |
211 |
|
| IncidentFinishSolutionCancel |
221 |
|
| IncidentFinishSolutionAndClose |
212 |
|
| IncidentFinishSolutionFromSuspended |
222 |
|
| IncidentFinishSolutionAndCloseFromSuspended |
223 |
|
| IncidentRefuseSolution |
213 |
|
| IncidentAnalyzeAgain |
214 |
|
| IncidentAcceptSolution |
215 |
|
| IncidentClose |
216 |
|
| IncidentCloseFromConfirmed |
224 |
|
| IncidentReactivateToSolution |
217 |
|
| IncidentReactivateToBeginning |
218 |
|
| IncidentFunctionEscalate |
219 |
|
| IncidentFunctionEscalatedTakeFromQueue |
220 |
|
| IncidentFinishFunctionEscalation |
225 |
|
| ServiceRequestTakeFromQueue |
301 |
|
| ServiceRequestReturnToQueue |
331 |
|
| ServiceRequestAssign |
302 |
|
| ServiceRequestRefuseAssigning |
303 |
|
| ServiceRequestAssignOther |
304 |
|
| ServiceRequestConfirmAssigning |
305 |
|
| ServiceRequestAnalyze |
306 |
|
| ServiceRequestSuspend |
307 |
|
| ServiceRequestComplete |
308 |
|
| ServiceRequestSuspendAgain |
309 |
|
| ServiceRequestConfirmCompletion |
310 |
|
| ServiceRequestPostpone |
311 |
|
| ServiceRequestCancelPostponement |
312 |
|
| ServiceRequestCancelPostponementByAutomation |
329 |
|
| ServiceRequestWaitForThirdParty |
332 |
|
| ServiceRequestWaitForThirdPartyCancel |
333 |
|
| ServiceRequestFinishSolution |
313 |
|
| ServiceRequestFinishSolutionCancel |
321 |
|
| ServiceRequestFinishSolutionAndClose |
314 |
|
| ServiceRequestFinishSolutionFromSuspended |
322 |
|
| ServiceRequestFinishSolutionAndCloseFromSuspended |
323 |
|
| ServiceRequestRefuseSolution |
315 |
|
| ServiceRequestAnalyzeAgain |
316 |
|
| ServiceRequestAcceptSolution |
317 |
|
| ServiceRequestClose |
318 |
|
| ServiceRequestCloseFromConfirmed |
324 |
|
| ServiceRequestReactivateToSolution |
319 |
|
| ServiceRequestReactivateToBeginning |
320 |
|
| ServiceRequestFunctionEscalate |
326 |
|
| ServiceRequestFunctionEscalatedTakeFromQueue |
327 |
|
| ServiceRequestFinishFunctionEscalation |
328 |
|
| ProblemAssign |
401 |
|
| ProblemInvestigate |
402 |
|
| ProblemPostpone |
403 |
|
| ProblemCancelPostponement |
404 |
|
| ProblemCancelPostponementByAutomation |
414 |
|
| ProblemReasonFound |
405 |
|
| ProblemRefuseReason |
406 |
|
| ProblemInvestigateAgain |
407 |
|
| ProblemAcceptReason |
408 |
|
| ProblemCreateRFC |
409 |
|
| ProblemFinishChangeManagement |
410 |
|
| ProblemClose |
411 |
|
| ProblemReactivateToSolution |
412 |
|
| ProblemReactivateToBeginning |
413 |
|
| ChangeAssign |
501 |
|
| ChangeTakeFromQueue |
502 |
|
| ChangeStartPreparation |
503 |
|
| ChangeFinishPreparation |
504 |
|
| ChangeRejectPreparation |
505 |
|
| ChangeStartPreparationAgain |
506 |
|
| ChangeAcceptPreparation |
507 |
|
| ChangeStartImplementation |
508 |
|
| ChangeStartImplementationNoPreparation |
509 |
|
| ChangeFinishImplementation |
510 |
|
| ChangeRejectTest |
518 |
|
| ChangeStartImplementationAgainAfterTestFailed |
519 |
|
| ChangeAcceptTest |
520 |
|
| ChangeRejectImplementation |
511 |
|
| ChangeStartImplementationAgain |
512 |
|
| ChangeAcceptImplementation |
513 |
|
| ChangeClose |
514 |
|
| ChangeCloseNoApproval |
515 |
|
| ChangeReactivateToSolution |
516 |
|
| ChangeReactivateToBeginning |
517 |