POST api/Tickets/NewAnonymousTicket

Creates a new anonymous ticket. If the user's email is not registered, the new user account will be created - if the Requestor is configured so, otherwise bad request is returned.

Request Information

URI Parameters

None.

Body Parameters

NewAnonymousTicketPost

Name	Description	Type	Additional information
Email	(Required) User's email	string	None.
InternalGroupId	New user will be added to this internal group.	integer	None.
Subject	(Required) Subject	string	None.
Message	(Required) Description details	string	None.
IsMessageHtml	True if the Message is in html format	boolean	None.
IsMobileDevice	If true, the ticket has been sent from a mobile device (phone, tablet)	boolean	None.
TicketType	Ticket type to create	TicketTypeEnum	None.
ServiceId	Service Id, optional for TIC, required for others	integer	None.
Attachments	(Optional) Attachments	Collection of NewAttachment	None.

Request Formats

application/json, text/json

Sample:

{
  "Email": "john.doe@domain.com",
  "InternalGroupId": null,
  "Subject": "I cannot access to the net printer",
  "Message": "I don't know why, it was operating yesterday.",
  "IsMessageHtml": false,
  "IsMobileDevice": false,
  "TicketType": 2,
  "ServiceId": 1,
  "Attachments": null
}

application/xml, text/xml

Sample:

<NewAnonymousTicketPost xmlns:i="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://schemas.datacontract.org/2004/07/RequestorApiDataStructures.Posts">
  <Attachments xmlns:d2p1="http://schemas.datacontract.org/2004/07/RequestorApiDataStructures.DataStructures" i:nil="true" />
  <Email>john.doe@domain.com</Email>
  <InternalGroupId i:nil="true" />
  <IsMessageHtml>false</IsMessageHtml>
  <IsMobileDevice>false</IsMobileDevice>
  <Message>I don't know why, it was operating yesterday.</Message>
  <ServiceId>1</ServiceId>
  <Subject>I cannot access to the net printer</Subject>
  <TicketType>Incident</TicketType>
</NewAnonymousTicketPost>

Response Information

Resource Description

NewTicketResult

Name	Description	Type	Additional information
TicketREF	Reference ID of the newly created Ticket	string	None.
TicketId	The unique identifier of the newly created Ticket	integer	None.

Response Formats

application/json, text/json

Sample:

{
  "TicketREF": "TIC-000023",
  "TicketId": 123
}

application/xml, text/xml

Sample:

<NewTicketResult xmlns:i="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://schemas.datacontract.org/2004/07/RequestorApiDataStructures.Results">
  <TicketId>123</TicketId>
  <TicketREF>TIC-000023</TicketREF>
</NewTicketResult>