POST api/Tickets/CloneTicket

Can clone the ticket. Only the administrator, manager, the solver can do it

Request Information

URI Parameters

None.

Body Parameters

Name	Description	Type	Additional information
TicketId	id of the cloned ticket	integer	None.
NewSubject	subject for clone	string	None.
PublicMessages	True if the method should clone the public messages	boolean	None.
PublicMessageAttachments	True if the method should clone the public message attachments. The value is used only if PublicMessages is set on true.	boolean	None.
InternalMessages	True if the method should clone the internal messages	boolean	None.
InternalMessageAttachments	True if the method should clone the internal message attachments. The value is used only if InternalMessages is set on true.	boolean	None.
ForwardedMessages	True if the method should clone the forwarded messages	boolean	None.
ForwardedMessageAttachments	True if the method should clone the forwarded message attachments. The value is used only if ForwardedMessages is set on true.	boolean	None.
EmailMessages	True if the method should clone the email messages	boolean	None.
EmailMesssageAttachments	True if the method should clone the email message attachments. The value is used only if EmailMessages is set on true.	boolean	None.
CopyCategoryItems	True if the method should clone the categories	boolean	None.
CopyCalendarEvents	True if the method should clone the calendar events	boolean	None.
CopyTags	True if the method should clone the tags	boolean	None.
CopyTrackTimeRecords	True if the method should clone the track time records	boolean	None.
CopyTasks	True if the method should clone the tasks	boolean	None.
CopyInvitations	True if the method should clone the invitations	boolean	None.
CopyCustomForms	True if the method should clone the custom forms	boolean	None.
CopyRelations	True if the method should clone the relations	boolean	None.

Request Formats

application/json, text/json

Sample:

{
  "TicketId": 1,
  "NewSubject": "sample string 2",
  "PublicMessages": true,
  "PublicMessageAttachments": true,
  "InternalMessages": true,
  "InternalMessageAttachments": true,
  "ForwardedMessages": true,
  "ForwardedMessageAttachments": true,
  "EmailMessages": true,
  "EmailMesssageAttachments": true,
  "CopyCategoryItems": true,
  "CopyCalendarEvents": true,
  "CopyTags": true,
  "CopyTrackTimeRecords": true,
  "CopyTasks": true,
  "CopyInvitations": true,
  "CopyCustomForms": true,
  "CopyRelations": true
}

application/xml, text/xml

Sample:

<CloneTicketPost xmlns:i="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://schemas.datacontract.org/2004/07/RequestorApiDataStructures.Posts.Tickets">
  <CopyCalendarEvents>true</CopyCalendarEvents>
  <CopyCategoryItems>true</CopyCategoryItems>
  <CopyCustomForms>true</CopyCustomForms>
  <CopyInvitations>true</CopyInvitations>
  <CopyRelations>true</CopyRelations>
  <CopyTags>true</CopyTags>
  <CopyTasks>true</CopyTasks>
  <CopyTrackTimeRecords>true</CopyTrackTimeRecords>
  <EmailMessages>true</EmailMessages>
  <EmailMesssageAttachments>true</EmailMesssageAttachments>
  <ForwardedMessageAttachments>true</ForwardedMessageAttachments>
  <ForwardedMessages>true</ForwardedMessages>
  <InternalMessageAttachments>true</InternalMessageAttachments>
  <InternalMessages>true</InternalMessages>
  <NewSubject>sample string 2</NewSubject>
  <PublicMessageAttachments>true</PublicMessageAttachments>
  <PublicMessages>true</PublicMessages>
  <TicketId>1</TicketId>
</CloneTicketPost>

Response Information

Resource Description

CloneTicketResult

Name	Description	Type	Additional information
TicketREF	Reference ID of the newly created Ticket	string	None.
TicketId	The unique identifier of the newly created Ticket	integer	None.

Response Formats

application/json, text/json

Sample:

{
  "TicketREF": "sample string 1",
  "TicketId": 2
}

application/xml, text/xml

Sample:

<CloneTicketResult xmlns:i="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://schemas.datacontract.org/2004/07/RequestorApiDataStructures.Results">
  <TicketId>2</TicketId>
  <TicketREF>sample string 1</TicketREF>
</CloneTicketResult>