GET api/Tickets/GetTickets?pageIndex={pageIndex}&pageSize={pageSize}
Gets a list of all Tickets visible to the user. Pagination is supported.
Request Information
URI Parameters
| Name | Description | Type | Additional information |
|---|---|---|---|
| pageIndex |
Optional page index (default is 0). |
integer |
None. |
| pageSize |
Optional page size (default is 200). |
integer |
None. |
Body Parameters
None.
Response Information
Resource Description
GetTicketsResult| Name | Description | Type | Additional information |
|---|---|---|---|
| PagedTickets |
A page with Ticket rows. |
TicketRow |
None. |
Response Formats
application/json, text/json
Sample:
{
"PagedTickets": {
"PageIndex": 0,
"PageSize": 200,
"TotalItems": 1028,
"TotalPages": 6,
"Items": [
{
"TicketId": 168,
"TicketType": 1,
"TicketREF": "TIC-000168",
"Subject": "Toner for printer is needed",
"CreatedUTC": "2024-04-27T01:02:18.0013395Z",
"Unread": true,
"Closed": false,
"ClosedUTC": null,
"SubmitterKey": "9e2dceae-42c8-4c60-817d-3676f38b95ad",
"SubmitterFullName": "John Doe",
"SubmitterCompany": null,
"SolverKey": null,
"SolverFullName": null,
"TicketState": 101,
"TicketSummaryState": 1,
"Source": 1,
"TicketUserSourceId": 0,
"ServiceId": 2,
"ServiceName": "Supply material",
"MarkedAsSolvedUTC": null,
"DeadlineUTC": null,
"UserMessagesCount": 2,
"AttachmentsCount": 0,
"FirstMessage": null,
"Priorities": null,
"CustomForms": null,
"Tags": [
{
"Id": 1,
"Name": "Sample tag",
"Static": true,
"Color": "#ffffff",
"Type": 1
},
{
"Id": 2,
"Name": "Sample 2",
"Static": true,
"Color": "#fafafa",
"Type": 1
}
],
"VotesCount": 0,
"StickyNotesCount": 0,
"SelectedCategories": null,
"LastActivityDateUTC": "2024-04-27T01:52:18.0013395Z",
"CustomerId": null,
"Invitations": null,
"Satisfactions": null,
"TicketRelations": null,
"ProductItems": null,
"ServiceMailboxId": null
},
{
"TicketId": 143,
"TicketType": 2,
"TicketREF": "INC-000047",
"Subject": "My Mac is very slow",
"CreatedUTC": "2024-04-26T09:02:18.0013395Z",
"Unread": false,
"Closed": false,
"ClosedUTC": null,
"SubmitterKey": "5b846c5f-5c6f-4a45-b44b-528ffa36d63e",
"SubmitterFullName": "Jane Doe",
"SubmitterCompany": null,
"SolverKey": "58dd47ff-ed20-4667-a632-e630448f672e",
"SolverFullName": "Handyman",
"TicketState": 205,
"TicketSummaryState": 6,
"Source": 2,
"TicketUserSourceId": 0,
"ServiceId": 1,
"ServiceName": "IT support",
"MarkedAsSolvedUTC": null,
"DeadlineUTC": null,
"UserMessagesCount": 2,
"AttachmentsCount": 1,
"FirstMessage": null,
"Priorities": null,
"CustomForms": null,
"Tags": null,
"VotesCount": 0,
"StickyNotesCount": 0,
"SelectedCategories": null,
"LastActivityDateUTC": "2024-04-26T10:32:18.0013395Z",
"CustomerId": null,
"Invitations": null,
"Satisfactions": [
{
"SatisfactionId": 1,
"CompletedUtc": "2024-04-26T10:32:18.0013395Z",
"EmailWasSent": true,
"IsCompleted": false,
"Text": null,
"UserProviderKey": null,
"Value": 1.0
}
],
"TicketRelations": null,
"ProductItems": null,
"ServiceMailboxId": null
}
]
}
}
application/xml, text/xml
Sample:
<GetTicketsResult xmlns:i="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://schemas.datacontract.org/2004/07/RequestorApiDataStructures.Results">
<PagedTickets>
<Items>
<GetTicketsResult.TicketRow>
<AttachmentsCount>0</AttachmentsCount>
<Closed>false</Closed>
<ClosedUTC i:nil="true" />
<CreatedUTC>2024-04-27T01:02:18.0013395Z</CreatedUTC>
<CustomForms i:nil="true" />
<CustomerId i:nil="true" />
<DeadlineUTC i:nil="true" />
<FirstMessage i:nil="true" />
<Invitations xmlns:d5p1="http://schemas.datacontract.org/2004/07/RequestorApiDataStructures.DataStructures" i:nil="true" />
<LastActivityDateUTC>2024-04-27T01:52:18.0013395Z</LastActivityDateUTC>
<MarkedAsSolvedUTC i:nil="true" />
<Priorities i:nil="true" />
<ProductItems xmlns:d5p1="http://schemas.datacontract.org/2004/07/RequestorApiDataStructures.DataStructures" i:nil="true" />
<Satisfactions xmlns:d5p1="http://schemas.datacontract.org/2004/07/RequestorApiDataStructures.DataStructures" i:nil="true" />
<SelectedCategories xmlns:d5p1="http://schemas.datacontract.org/2004/07/RequestorApiDataStructures.DataStructures" i:nil="true" />
<ServiceId>2</ServiceId>
<ServiceMailboxId i:nil="true" />
<ServiceName>Supply material</ServiceName>
<SolverFullName i:nil="true" />
<SolverKey i:nil="true" />
<Source>Web</Source>
<StickyNotesCount>0</StickyNotesCount>
<Subject>Toner for printer is needed</Subject>
<SubmitterCompany i:nil="true" />
<SubmitterFullName>John Doe</SubmitterFullName>
<SubmitterKey>9e2dceae-42c8-4c60-817d-3676f38b95ad</SubmitterKey>
<Tags xmlns:d5p1="http://schemas.datacontract.org/2004/07/RequestorApiDataStructures.DataStructures">
<d5p1:TagData>
<d5p1:Color>#ffffff</d5p1:Color>
<d5p1:Id>1</d5p1:Id>
<d5p1:Name>Sample tag</d5p1:Name>
<d5p1:Static>true</d5p1:Static>
<d5p1:Type>Ticket</d5p1:Type>
</d5p1:TagData>
<d5p1:TagData>
<d5p1:Color>#fafafa</d5p1:Color>
<d5p1:Id>2</d5p1:Id>
<d5p1:Name>Sample 2</d5p1:Name>
<d5p1:Static>true</d5p1:Static>
<d5p1:Type>Ticket</d5p1:Type>
</d5p1:TagData>
</Tags>
<TicketId>168</TicketId>
<TicketREF>TIC-000168</TicketREF>
<TicketRelations xmlns:d5p1="http://schemas.datacontract.org/2004/07/RequestorApiDataStructures.DataStructures" i:nil="true" />
<TicketState>TicketInQueue</TicketState>
<TicketSummaryState>Registered</TicketSummaryState>
<TicketType>EndUserTicket</TicketType>
<TicketUserSourceId>0</TicketUserSourceId>
<Unread>true</Unread>
<UserMessagesCount>2</UserMessagesCount>
<VotesCount>0</VotesCount>
</GetTicketsResult.TicketRow>
<GetTicketsResult.TicketRow>
<AttachmentsCount>1</AttachmentsCount>
<Closed>false</Closed>
<ClosedUTC i:nil="true" />
<CreatedUTC>2024-04-26T09:02:18.0013395Z</CreatedUTC>
<CustomForms i:nil="true" />
<CustomerId i:nil="true" />
<DeadlineUTC i:nil="true" />
<FirstMessage i:nil="true" />
<Invitations xmlns:d5p1="http://schemas.datacontract.org/2004/07/RequestorApiDataStructures.DataStructures" i:nil="true" />
<LastActivityDateUTC>2024-04-26T10:32:18.0013395Z</LastActivityDateUTC>
<MarkedAsSolvedUTC i:nil="true" />
<Priorities i:nil="true" />
<ProductItems xmlns:d5p1="http://schemas.datacontract.org/2004/07/RequestorApiDataStructures.DataStructures" i:nil="true" />
<Satisfactions xmlns:d5p1="http://schemas.datacontract.org/2004/07/RequestorApiDataStructures.DataStructures">
<d5p1:SatisfactionData>
<d5p1:CompletedUtc>2024-04-26T10:32:18.0013395Z</d5p1:CompletedUtc>
<d5p1:EmailWasSent>true</d5p1:EmailWasSent>
<d5p1:IsCompleted>false</d5p1:IsCompleted>
<d5p1:SatisfactionId>1</d5p1:SatisfactionId>
<d5p1:Text i:nil="true" />
<d5p1:UserProviderKey i:nil="true" />
<d5p1:Value>1</d5p1:Value>
</d5p1:SatisfactionData>
</Satisfactions>
<SelectedCategories xmlns:d5p1="http://schemas.datacontract.org/2004/07/RequestorApiDataStructures.DataStructures" i:nil="true" />
<ServiceId>1</ServiceId>
<ServiceMailboxId i:nil="true" />
<ServiceName>IT support</ServiceName>
<SolverFullName>Handyman</SolverFullName>
<SolverKey>58dd47ff-ed20-4667-a632-e630448f672e</SolverKey>
<Source>Email</Source>
<StickyNotesCount>0</StickyNotesCount>
<Subject>My Mac is very slow</Subject>
<SubmitterCompany i:nil="true" />
<SubmitterFullName>Jane Doe</SubmitterFullName>
<SubmitterKey>5b846c5f-5c6f-4a45-b44b-528ffa36d63e</SubmitterKey>
<Tags xmlns:d5p1="http://schemas.datacontract.org/2004/07/RequestorApiDataStructures.DataStructures" i:nil="true" />
<TicketId>143</TicketId>
<TicketREF>INC-000047</TicketREF>
<TicketRelations xmlns:d5p1="http://schemas.datacontract.org/2004/07/RequestorApiDataStructures.DataStructures" i:nil="true" />
<TicketState>IncidentAnalyzed</TicketState>
<TicketSummaryState>SolutionApproved</TicketSummaryState>
<TicketType>Incident</TicketType>
<TicketUserSourceId>0</TicketUserSourceId>
<Unread>false</Unread>
<UserMessagesCount>2</UserMessagesCount>
<VotesCount>0</VotesCount>
</GetTicketsResult.TicketRow>
</Items>
<PageIndex>0</PageIndex>
<PageSize>200</PageSize>
<TotalItems>1028</TotalItems>
<TotalPages>6</TotalPages>
</PagedTickets>
</GetTicketsResult>