GET api/Tickets/GetResolutionText/{id}

Returns the ticket Resolution text

Request Information

URI Parameters

Name	Description	Type	Additional information
id	Ticket Id (number)	integer	Required

Body Parameters

None.

Response Information

Resource Description

GetResolutionTextResult

Name	Description	Type	Additional information
ResolutionText	Resolution text as plain text	string	None.
ResolutionTextHtml	Resolution text as HTML (if available)	string	None.
HasHtml	True if ResolutionTextHtml is available	boolean	None.
HasResolutionText	True if any resolution text is available	boolean	None.
ResolutionSavedUtc	When was the resolution last saved	date	None.
ResolutionEdited	True if the resolution text has been modified	boolean	None.
ResolutionUserProviderKey	Who did last save the resolution - user id	string	None.
ResolutionFullName	Who did last save the resolution - fullname	string	None.

Response Formats

application/json, text/json

Sample:

{
  "ResolutionText": "This is the resolution text of the ticket.",
  "ResolutionTextHtml": null,
  "HasHtml": false,
  "HasResolutionText": true,
  "ResolutionSavedUtc": "2024-12-22T01:40:53.8617275Z",
  "ResolutionEdited": false,
  "ResolutionUserProviderKey": "34609646-d9ca-4ec6-a79b-875dde4de83a",
  "ResolutionFullName": "John Doe"
}

application/xml, text/xml

Sample:

<GetResolutionTextResult xmlns:i="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://schemas.datacontract.org/2004/07/RequestorApiDataStructures.Results.Ticket">
  <HasHtml>false</HasHtml>
  <HasResolutionText>true</HasResolutionText>
  <ResolutionEdited>false</ResolutionEdited>
  <ResolutionFullName>John Doe</ResolutionFullName>
  <ResolutionSavedUtc>2024-12-22T01:40:53.8617275Z</ResolutionSavedUtc>
  <ResolutionText>This is the resolution text of the ticket.</ResolutionText>
  <ResolutionTextHtml i:nil="true" />
  <ResolutionUserProviderKey>34609646-d9ca-4ec6-a79b-875dde4de83a</ResolutionUserProviderKey>
</GetResolutionTextResult>