GET api/Statistics/GetOperatorMessageReplyTime?ticketId={ticketId}&serviceId={serviceId}&ticketType={ticketType}&fromUtc={fromUtc}&untilUtc={untilUtc}&userProviderKey={userProviderKey}

Gets the times how quickly operators replies to submitter's messages in Tickets.

Request Information

URI Parameters

Name	Description	Type	Additional information
ticketId	(Optional) To filter the Ticket.	integer	None.
serviceId	(Optional) To filter Tickets with Service.	integer	None.
ticketType	(Optional) To filter Tickets of the type.	TicketTypeEnum	None.
fromUtc	(Optional) To filter occurrence time.	date	None.
untilUtc	(Optional) To filter occurrence time.	date	None.
userProviderKey	(Optional) To filter the user who replied.	string	None.

Body Parameters

None.

Response Information

Resource Description

StatisticsTicketOperatorTimeResult

Name	Description	Type	Additional information
TicketOperatorTimes		Collection of TicketOperatorTimeRow	None.

Response Formats

application/json, text/json

Sample:

{
  "TicketOperatorTimes": [
    {
      "UserProviderKey": "sample string 1",
      "FullName": "sample string 2",
      "FirstName": "sample string 3",
      "MiddleName": "sample string 4",
      "LastName": "sample string 5",
      "TicketId": 6,
      "ServiceId": 1,
      "ServiceName": "sample string 7",
      "TicketType": 1,
      "DateTimeUtc": "2024-04-27T23:08:05.6507011+02:00",
      "TimeSpan": "00:00:00.1234567",
      "TimeSpanTicks": 10
    },
    {
      "UserProviderKey": "sample string 1",
      "FullName": "sample string 2",
      "FirstName": "sample string 3",
      "MiddleName": "sample string 4",
      "LastName": "sample string 5",
      "TicketId": 6,
      "ServiceId": 1,
      "ServiceName": "sample string 7",
      "TicketType": 1,
      "DateTimeUtc": "2024-04-27T23:08:05.6507011+02:00",
      "TimeSpan": "00:00:00.1234567",
      "TimeSpanTicks": 10
    }
  ]
}

application/xml, text/xml

Sample:

<StatisticsTicketOperatorTimeResult xmlns:i="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://schemas.datacontract.org/2004/07/RequestorApiDataStructures.Results">
  <TicketOperatorTimes>
    <StatisticsTicketOperatorTimeResult.TicketOperatorTimeRow>
      <DateTimeUtc>2024-04-27T23:08:05.6507011+02:00</DateTimeUtc>
      <ServiceId>1</ServiceId>
      <ServiceName>sample string 7</ServiceName>
      <TicketId>6</TicketId>
      <TicketType>EndUserTicket</TicketType>
      <TimeSpan>PT0.1234567S</TimeSpan>
      <TimeSpanTicks>10</TimeSpanTicks>
      <FirstName>sample string 3</FirstName>
      <FullName>sample string 2</FullName>
      <LastName>sample string 5</LastName>
      <MiddleName>sample string 4</MiddleName>
      <UserProviderKey>sample string 1</UserProviderKey>
    </StatisticsTicketOperatorTimeResult.TicketOperatorTimeRow>
    <StatisticsTicketOperatorTimeResult.TicketOperatorTimeRow>
      <DateTimeUtc>2024-04-27T23:08:05.6507011+02:00</DateTimeUtc>
      <ServiceId>1</ServiceId>
      <ServiceName>sample string 7</ServiceName>
      <TicketId>6</TicketId>
      <TicketType>EndUserTicket</TicketType>
      <TimeSpan>PT0.1234567S</TimeSpan>
      <TimeSpanTicks>10</TimeSpanTicks>
      <FirstName>sample string 3</FirstName>
      <FullName>sample string 2</FullName>
      <LastName>sample string 5</LastName>
      <MiddleName>sample string 4</MiddleName>
      <UserProviderKey>sample string 1</UserProviderKey>
    </StatisticsTicketOperatorTimeResult.TicketOperatorTimeRow>
  </TicketOperatorTimes>
</StatisticsTicketOperatorTimeResult>